Call Center Representative

Description

Our medical office in Oakland is looking for a Call Center Representitive to assist with incoming calls and patient requests. Applicants should have excellent written and verbal communication skills, be able to multi-task, and be detail-oriented. Working in the Call Center means constant interactions and interruptions, so applicants must demonstrate the ability to prioritize changing situations in a calm and professional manner. This is a great opportunity for professionals with excellent customer service and computer skills. We want you if you are a warm and energetic person who will make our patients feel welcome.


Responsibilities

Job responsibilities include, but are not limited to, the following:

•   Answering incoming calls following guidelines for telephone etiquette and positive customer service

•   Scheduling appointments for patients

•   Communicating with appropriate staff regarding changes or customer service issues

•   Handling patient calls with a positive and service-oriented attitude

•   Providing accurate and appropriate information to all callers according to group policies and procedures

•   Observing patient confidentiality at all times
•   Other duties as required


Experience

Experience working in a medical office setting is a plus

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